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Ships within 24 hours from our workshop in Lille 🇫🇷
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Ships within 24 hours from our workshop in Lille 🇫🇷
Free delivery in France & Europe*
You want to return a product ? No problem, it's easy, and we're here to guide you!
Return period:
You have 14 days from the date you receive your order to return your product. Send it with tracking to our address :
LE COLONEL / SERVICE RETOURS
166, RUE ALLARD DUGAUQUIER
59800 LILLE
FRANCE
Don't forget to download our return form and include it with the product. Please mention your name and order number for a speedy process!
Need help?
If you have any questions, call us at +33 (0)3 20 73 28 18 or send us an email at [email protected]. We're here to assist you.
Refunds:
We'll process the refund within 5 business days of receiving your return. Note that custom-made products, crafted especially for you, are not refundable.
Exchanges?
We only offer refunds, but feel free to place a new order for a different product you might like.
In-store returns:
For online purchases, please follow the returns procedure above.
Online orders can be exchanged in shop, but are not refundable.
Products discounted on the website are not available in shop.
For all in-store purchases, only exchanges or credit notes are possible. No refunds will be made.
Refund conditions:
We'll refund the value of the items at the purchase price, excluding delivery fees. Ensure that the returned items are in their original condition and packaging. The refund will be issued to the payment method used during your order.
Le Colonel is delighted to have you in its family!